Zoom Service Status

Zoom Global Telephony Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 2025 - 17:01 PDT
Scheduled - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this, starting from April 11, 2025, Zoom Global Telecom Operations will be conducting a series of maintenance with our underlying telephony providers within the following regions/countries:

Oceana:
Australia
New Zealand

APAC:
Hong Kong
Japan

EMEA:
Austria
Belgium
Denmark
France
Germany
Ireland
Italy
Portugal
Spain
Switzerland
United Kingdom
South Africa

There is no expected downtime during the maintenances with our underlying carriers.
Apr 11, 2025 17:00 - Jul 1, 2025 00:00 PDT
Zoom Phone and Zoom Contact Center Data Center Consolidation
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 2025 - 22:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2025 22:30 - Jul 31, 2025 09:30 PDT
Scheduled - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this, starting from Jan 10th, 2025, Zoom Phone and Zoom Contact Center plans to shift traffic from old data centers to our newer data centers with weekly continuous migration changes.

The Zoom Phone and Zoom Contact Center team will start to change the sip zone from the old sip zone to the new sip zone in the backend. We are sending out this notification to inform our customers of this change along with some reminders which will assist customers.

We wanted to remind customers for optimal experience, and to avoid any potential issues, to please allow Zoom Traffic to all subnets located on our Zoom Network Firewall page. This includes specific sections for Zoom Phone & Zoom Contact Center.

Customers would see the change in the admin portal of their sites showing the new sip zone after those changes if “Display Custom SIP Zone Options on Web Portal” feature is enabled in Zoom Phone. Customers would not see the sip zone name in Zoom Contact Center thus no portal change for Contact Center customers.

Please note that all hardware phones will automatically reboot when a data center migration is triggered. If you have an ongoing call, it will reboot once the call has ended. Migrations are planned to occur during our weekend off hour change windows to reduce impact.

Here are sip zone name mapping for old data center and new data center in the main global cluster:

Zoom Phone

US West (N. California) -> US West (SJC5)
US West (N.California 2) -> US West (SJC6)
US Central (Colorado) -> US West (SJC6)
US Central (Colorado 2) -> US East (IAD6)
US East (New York) -> US East (IAD5)
US East (New York 2) -> US East (IAD6)
Europe (Amsterdam) -> Europe (AMS1)
Europe (Frankfurt) -> Europe (FRA1)
Asia Pacific (Sydney) -> Asia Pacific (SYD1)
Asia Pacific (Melbourne) -> Asia Pacific (MEL1)
Asia Pacific (Tokyo) -> Asia Pacific (NRT1)
Asia Pacific (Osaka) -> Asia Pacific (KIX1)
Asia Pacific (Hong Kong SAR) -> Asia Pacific (HKG1)
Asia Pacific (Hong Kong 2) -> Asia Pacific (HKG2)
Asia Pacific (Singapore) -> Asia Pacific (SIN1)
Mexico and Central America (Queretaro, MX) -> Mexico and Central America (QRO1)

Zoom Contact Center

US West (N. California) -> US West (SJC1)
US Central (Colorado) -> US East(IAD1)
Europe (Amsterdam) -> Europe (AMS2)
Europe (Frankfurt) -> Europe (FRA2)
Asia Pacific (Sydney) -> Asia Pacific (SYD1)
Asia Pacific (Melbourne) -> Asia Pacific (MEL1)
Asia Pacific (Tokyo) -> Asia Pacific (NRT1)
Asia Pacific (Osaka) -> Asia Pacific (KIX1)

To ensure that customers are aware of this change, we are sending out this notification, along with some reminders on allow lists for firewalls or other controls that will ensure customers are not impacted in any way by these changes. Customers should not need to do any active changes if they are following the guidance as provided in Zoom network firewall or proxy server settings. For any questions or concerns, please contact your account team or Zoom Support.

FAQ
What is changing? Zoom Phone and Zoom Contact Center are shifting traffic from the old data centers to the new data centers

When is this planned? Starting from Jan 10th, 2025 and on a weekly basis until all traffic moved over

What do I, as a customer, need to do? If whitelist is done following Zoom network firewall or proxy server settings, nothing need to be done by customer in this step

Do I need to update my firewall or other systems to allow communications with these new data centers? Following the guidelines in Zoom network firewall or proxy server settings will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.

Will this be the only change for Zoom Phone and Zoom Contact Center? As Zoom continuously optimizes our global footprint to improve performance and availability, there will be additional changes like Generic Device, BYOC, BYOP migration and will be communicated separately. Following the guidance in Zoom network firewall or proxy server settings will help customers connect to the available Zoom data centers.
Mar 12, 2025 22:30 - Jul 31, 2025 09:30 PDT

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For more information, please visit https://support.zoom.us

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Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Zoom Contact Center Maintenance: 5/16/2025 May 16, 2025 19:00 - May 17, 2025 00:00 PDT

We will be performing maintenance on Zoom Contact Center. Users may experience a brief disconnect of Zoom Contact Center services during the maintenance window and will automatically reconnect.

Zoom will update the IP of Network Load Balancer and edge infrastructure for Zoom Contact Center global clusters in this maintenance. To ensure uninterrupted service, please verify and update your network ACLs as needed. For detailed information, visit: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548#contact-center
Posted on Apr 02, 2025 - 18:35 PDT

Scheduled Zoom Software Quarterly Lifecycle Update (8/2/2025) Aug 2, 2025 17:00-18:00 PDT

The next Zoom Software Quarterly Lifecycle policy enforcement, scheduled for August 2, 2025, will maintain the same version requirements as the May 3, 2025, enforcement.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on May 02, 2025 - 11:55 PDT
May 10, 2025
Zoom Contact Center Maintenance: 5/9/2025
Completed - The scheduled maintenance has been completed.
May 10, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 19:00 PDT
Scheduled - We will be performing maintenance on Zoom Contact Center. Users may experience a brief disconnect of Zoom Contact Center services during the maintenance window and will automatically reconnect.

Zoom will update the IP of Network Load Balancer and edge infrastructure for Zoom Contact Center global clusters in this maintenance. To ensure uninterrupted service, please verify and update your network ACLs as needed. For detailed information, visit: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548#contact-center
Apr 2, 18:29 PDT
May 9, 2025
Zoom Support Maintenance
Completed - The scheduled maintenance has been completed.
May 9, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 17:00 PDT
Scheduled - We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Users may experience brief intermittent issues accessing Zoom Support’s Knowledge Base and Ticketing during the maintenance window.
Apr 14, 18:09 PDT
Mumbai Zoom Phone Maintenance
Completed - The scheduled maintenance has been completed.
May 9, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 07:30 PDT
Scheduled - Zoom will perform service maintenance at our Mumbai data center starting on May 9th at 14:30 UTC. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. Services will be failed over to our Hyderabad data center during the maintenance window.
May 7, 13:10 PDT
May 8, 2025
Intermittent Zoom AI Companion transcript failures for Korean language in Japan region.
Resolved - Between 5/9/2025 00:07 UTC to 2:45 UTC - A subset of users specifically in Japan region might have experienced intermittent Zoom AI Companion transcript failures for Korean language. Our engineers mitigated the issue, this incident has been resolved.
May 8, 20:15 PDT
Singapore Zoom Phone Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 08:00 PDT
Scheduled - In an effort to improve our Zoom Phone service in Singapore, we will be conducting a maintenance with an underlying carrier. During this activity, some users may experience a brief interruption of up to 10 minutes for inbound or outbound calls.
We will do our best to minimize any interruption, if any. Zoom Phone service will normalize after the maintenance has been completed.
May 1, 13:20 PDT
May 7, 2025

No incidents reported.

May 6, 2025
Issue with AI companion that requires web search functionality.
Resolved - This incident has been resolved.
May 6, 23:23 PDT
Monitoring - Our third-party vendor has resolved the issue with Zoom Meeting AIC impacting web search queries. We will continue to monitor and provide updates as we have them.
May 6, 23:11 PDT
Update - Our third-party vendor is currently applying mitigation steps and we will continue to share updates as they are received.
May 6, 22:24 PDT
Identified - We have identified the issue and are working on remediation. We will continue to provide updates as we have them.
May 6, 21:53 PDT
Update - We are continuing to investigate this issue.
May 6, 21:34 PDT
Investigating - Our monitoring has detected service degradation with AI companion that requires web search functionality. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
May 6, 21:31 PDT
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025
Scheduled Zoom Software Quarterly Lifecycle Update (5/3/2025)
Completed - The scheduled maintenance has been completed.
May 3, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 17:00 PDT
Update - We've adjusted the May 2025 version requirements to match those enforced in February 2025. For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130
Mar 3, 11:02 PST
Scheduled - Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on May 3, 2025. This affects the following products:
- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Meeting SDK (Native and Web)
- Video SDK (Native and Web)
- Video SDK UI Toolkit (Native and Web)
- Zoom Contact Center SDK (Native and Web)
- Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Feb 3, 17:38 PST
Zoom Support Maintenance
Completed - The scheduled maintenance has been completed.
May 3, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 11:00 PDT
Scheduled - We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Users may experience 2-3 minutes of downtime for Zoom Support’s Knowledge Base and Ticketing during the maintenance window.
Apr 24, 14:34 PDT
Service degradation with Zoom's services
Resolved - This incident has been resolved.
May 3, 09:14 PDT
Monitoring - We have resolved the issue impacting Zoom Clips,Zoom Docs,Zoom Survey,Whiteboard,AIC,Zoom Phone recordings call logs. We will continue to monitor and provide updates as we have them.
May 3, 08:45 PDT
Update - We have identified the issue impacting Zoom clips, Zoom Docs, Zoom Survey, Whiteboard, AIC, Zoom Phone recordings, call logs and are working on remediation. We will continue to provide updates as we have them.
May 3, 08:04 PDT
Update - We have identified the issue impacting Zoom clips, Zoom Docs, Zoom Survey, Whiteboard, AIC, Zoom Phone recordings, call logs and are working on remediation. We will continue to provide updates as we have them.
May 3, 07:02 PDT
Update - We have identified the issue impacting Zoom clips, Zoom Docs, Zoom Survey, Whiteboard, AIC, Zoom Phone recordings, call logs and are working on remediation. We will continue to provide updates as we have them.
May 3, 06:08 PDT
Identified - We have identified the issue and are working on remediation. We will continue to provide updates as we have them.
May 3, 05:35 PDT
Update - We continue to investigate the issue. We will continue to provide updates as we have them.
May 3, 05:20 PDT
Investigating - Our monitoring has detected service degradation with Zoom's services. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
May 3, 04:44 PDT
May 2, 2025
Zoom Contact Center Maintenance: 5/2/2025
Completed - The scheduled maintenance has been completed.
May 2, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 19:00 PDT
Scheduled - We will be performing maintenance on Zoom Contact Center. Users may experience a brief disconnect of Zoom Contact Center services during the maintenance window and will automatically reconnect.

Zoom will update the NAT Gateway IP for Zoom Contact Center global clusters in this maintenance. To ensure uninterrupted service, please verify and update your network ACLs as needed. For detailed information, visit: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548#contact-center
Mar 25, 17:31 PDT
May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

Apr 29, 2025

No incidents reported.

Apr 28, 2025
Intermittent timeouts with the "Ask AIC" function within AI Companion
Resolved - This incident has been resolved.
Apr 28, 23:16 PDT
Monitoring - We have resolved an intermittent issue with “Ask AIC” features that require a lookup to the internet failing and an additional issue regarding the AIC enabled meetings where the "Catch me up" function was returning an error. A fix has been implemented and we will continue to monitor and provide updates as we have them.
Apr 28, 23:05 PDT
Update - We are continuing to work on resolving the issues reported in this incident. More updates will be provided as soon as we have them.
Apr 28, 22:38 PDT
Update - We continue to identify and investigate the intermittent issue with “Ask AIC” features that require a lookup to the internet failing. We will continue to provide updates as we have them. We are now experiencing an additional issue regarding the AIC enabled meetings and investigating it as well, where the "Catch me up" function in AIC is returning error - “Apologize for the inconvenience, but it seems that the service has timed out”.
Apr 28, 21:25 PDT
Identified - Zoom has identified an intermittent issue with “Ask AIC” features that require a lookup to the internet failing. We are working on addressing this issue and will post updates as we have them.
Apr 28, 18:26 PDT
Investigating - We are investigating intermittent timeouts with the "Ask AIC" part of AI Companion affecting US meetings only. More updates will be provided as soon as we have them.
Apr 28, 17:26 PDT
Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

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